About the Team
The TikTok Shop US Operations team is responsible for building a scalable and data-driven fulfillment network to support the continued growth of TikTok Shop in the U.S. The team works closely with fulfillment centers (FCs), third-party logistics providers (3PLs), Product, and Supply Chain teams to monitor operational performance, identify risks, and continuously improve fulfillment quality and efficiency.
As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment.
This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.
Applications are reviewed on a rolling basis, so we encourage you to apply early. Responsibilities
- Support the development and optimization of hourly-level monitoring systems for 3PL fulfillment operations, tracking operational progress and identifying potential risks and bottlenecks across FCs.
- Analyze fulfillment quality metrics, including missing, damaged, and wrong orders, and assist with root cause analysis and improvement tracking.
- Analyze historical operational data to identify capacity and performance risks and support readiness planning for peak seasons such as
BFCM.
- Assist in developing operational dashboards and proactive alert mechanisms across capacity, quality, backlog, and SLA performance.
- Support data analysis and operational validation for new processes, SOPs, and system launches across the FC network.
- Prepare daily and weekly operational reports, exception analyses, and data insights to support regional operations and business reviews.
- Collaborate with Operations, 3PL partners, Product, and other cross-functional teams to translate data findings into actionable operational improvements.