The Long-Term Containment team sits in the "Contain" phase of the risk lifecycle.
While our Response teams optimize for speed and near-term risk reduction, Long-Term Containment optimizes for thoroughness - the implementation of durable enforcement work that prevents the same harm from resurfacing.
The team owns sustained enforcement on the platform's most persistent and high-severity harms, and feeds its insights upstream to Prevention teams to drive root-cause remediation.
As the Global Head of Long-Term Containment, you own the strategy, performance, and people of the entire Long-Term Containment function.
You lead a global organization of leaders - each running a dedicated team of analysts responsible for tackling Hateful and Harassment Behavior, Violent Extremism, Youth Safety, and High-Risk Regulated Activities and Account Integrity.
This is a leader-of-leaders role.
You set the global containment strategy across all prioritised harm verticals, decide where the organization invests its enforcement capacity, and are accountable for the outcomes that define the team: fewer repeat escalations, lower issue prevalence, lower discoverability, and durable enforcement that holds over time.
Your team is responsible for converting escalation signals into broad, lasting mitigations rather than one-off actions.
You represent Long-Term Containment to Trust & Safety leadership and to cross-functional partners across Policy, Product, Operations, and Data Science, and to external safety organizations and industry bodies where relevant.
Please note that this role involves oversight of teams exposed to sensitive and potentially disturbing content spanning violent extremism, hateful behavior, youth safety, and other high-severity harms.
We are committed to the well-being of our people and provide comprehensive wellness and resilience support to every member of the team.
Responsibilities:
- Own the global long-term containment strategy across all prioritised harm verticals -e.g. Hateful and Harassment Behavior, Violent Extremism and Dangerous Actors, Youth Safety, and High-Risk Regulated Activities and Account Integrity.
- Lead, develop, and grow a team of leaders who each manage a team of individual contributor analysts;
coach your leaders, build the bench, and hold a consistent bar for performance and delivery across regions.
- Drive delivery for the function's headline outcomes, escalation reduction, prevalence, discoverability, and recidivism, and ensure the team is on track.
- Own and evolve the Long-Term Containment operating model, including the trend-led containment cycle, so escalation signals are expanded into long term mitigations rather than handled ticket by ticket.
- Partner with the Prevention teams to close the containment gaps their root cause analyses surface.
Feed enforcement insight and signals back upstream to drive systemic, root-cause fixes across Policy, Product, and Operations.
- Represent the team to senior leadership, cross-functional partners, and external safety organizations and coalitions, shaping risk-mitigation strategy at scale and securing the alignment and resources the function needs.
- Drive operational rigor across roadmap, OKRs, and headcount planning, and champion the well-being, resilience, and well being best practices of a team exposed to sensitive content.