About the Team
TikTok's Global Business Solutions (GBS) team is at the forefront of driving advertising innovation, offering scalable solutions for brands to connect with audiences in meaningful ways.
The Client Solutions Manager (CSM) will work closely with the sales team as a revenue-focused partner, bringing consultative expertise and a growth mindset to every client engagement.
The CSM will be responsible for negotiating and optimizing complex opportunities, using data and analytics to build consultative solutions, and delivering those solutions through compelling, insight-driven client conversations.
Success in this position requires a proactive sales mindset, the ability to influence both clients and internal stakeholders, and a talent for translating complex data into clear recommendations that move businesses forward.
Responsibilities
- Manage and grow post-sale client relationships and revenue, with a clear ownership mentality over account health and spend trajectory
- Become a deep expert in TikTok's performance solutions and proactively bring insight-driven recommendations to clients of all sizes
- Drive revenue growth through consultative upsell conversations, new product adoption, and custom strategy development
- Lead client-facing pitches and business reviews, presenting data-backed recommendations and influencing both clients and internal stakeholders to act
- Own product-led conversations with clients and internal stakeholders, translating TikTok's capabilities and updates into clear, compelling business outcomes
- Set the measurement agenda for your accounts, consulting on setup, driving test-and-learn frameworks, and owning results delivery
- Identify and implement optimization opportunities that drive campaign performance improvements and scale revenue across your book of business
- Demonstrate expertise across your full book of business, including escalation, troubleshooting, and cross-functional collaboration with product, measurement and engineering teams
- Set the measurement agenda for your accounts - consulting on setup, driving test-and-learn frameworks, and owning results delivery