About our Team
The Global BrandOps team provides best-in-class end to end managed services support from booking to trafficking Premium Brand (Reservation) Products, driving excellent customer service, revenue and aims to facilitate the transition of these products to Self-Serve.
Our teams comprise internal process and product specialists who enable flawless ad campaign executions, ensuring an optimized experience for clients, brand partners, sales teams and our product teams by providing technical and operational expertise by offering best-in-class service and product insights to uplevel platform capabilities for brands of all sizes.
Sitting within the Solutions Engineering and Operations division, the role involves close collaboration with in-market sales and product teams within a high-growth environment.
Hunger to learn, Customer Centricity, Self-motivation, Attention to detail and ability to influence key stakeholders (internal and external) are all key skills.
We're a global team with presence in 17 offices, with regional hubs in London, Chicago & Singapore. Responsibilities
- Own the end-to-end setup, trafficking, quality assurance and reporting for reservation campaigns, ensuring campaigns launch accurately and deliver against client expectations.
- Monitor campaign delivery acting as a technical campaign manager, troubleshooting, co-ordinating with creative approval teams and generating scheduled & ad-hoc reporting as necessary, all to ensure a high-quality client experience.
- Act as a key technical and operational partner to Sales and Client Solutions teams, helping translate complex campaign requirements into simple concepts enabling smooth execution.
- Partner with Product and Engineering teams to investigate issues, share market feedback and help improve platform capabilities, workflows and service quality.
- Contribute to the rollout of new products, features and operational processes by supporting internal readiness, documentation and training.
- Identify opportunities to improve workflows, tooling and ways of working to increase efficiency, quality and scalability across campaign operations.
- Create, maintain & distribute clear technical and operational documentation, providing best practices and process guidance to support internal teams and consistent execution.
- Work cross-functionally with Sales, Client Solutions, Product, Engineering and regional operations teams to manage dependencies, align priorities and support commercial goals.