About the Team
TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search.
It delivers valuable real-life experiences and inspires users to explore the world around them.
With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses.
It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.
We are looking for an Enterprise Lead to spearhead growth and scale TikTok’s dine-in local services ecosystem.
TikTok’s local services partnerships are a critical means of accelerating the platform's service offerings to users and merchants.
As the Account Lead, you will own relationships with Mid Markets & SMB dine-in partners while building, coaching, and leading a high-performing account team.
The immediate focus will be on scaling and deepening relationships with top enterprise dine-in brands, unlocking new service offerings and growth opportunities on TikTok.
Responsibilities
- Lead and scale a team of Mid Markets & SMB Account Managers overseeing Tiktok's GO.
Provide coaching, guidance and mentorship to drive both team and client's success.
Support your team's career growth while fostering high performance.
- Own enterprise revenue and growth outcomes for the dine-in vertical.
Translate topline targets into clear operating plans, account strategies, and executional priorities across complex, multi-location and enterprise partners.
- Serve as a senior partner to enterprise merchants, engaging HQ and executive stakeholders to drive adoption, expansion, and retention.
Lead strategic planning conversations and align TikTok solutions with partners’ broader business objectives.
- Collaborate cross-functionally with Marketing, Product and Sales Operations to scale best practices, improve processes, and close performance gaps across the enterprise team.
- Build and maintain an inclusive, high-performing team culture that values ownership, collaboration, and continuous improvement.