Pay rate: $12.30/hr
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?
What’s in it for YOU?
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
Responsibilities:
Monitor bankruptcy filings and identify all related customer accounts and sub-accounts
Create and maintain bankruptcy cases in accordance with established procedures
Prepare statements of account detailing pre- and post-petition balances when required
Process credits for pre-petition balances and ensure accurate account updates
Handle inbound calls from residential customers regarding bankruptcy-related inquiries
Educate customers on bankruptcy processes, account status, billing procedures, and pre- and post-petition balances
Manage and complete assigned bankruptcy-related offline processes
Maintain accurate documentation and account records
Provide cross-functional support and backup coverage for team processes as needed
Adhere to departmental procedures, compliance requirements, and service level expectations
Collaborate effectively with team members to ensure continuous workflow coverage
Perform additional duties as required by management
What We Look for in a Candidate:
Must be 18 years of age or older
High School Diplomaor equivalent required
Superb attendance, so you can be there when our customers need us
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Ability to remain engaged on the phone throughout the entirety of your shift with no distractions
Call Center or Collections experience preferred
At least 1 year of Customer Service experience required
Excellent communication, both written and oral
Ability to apply basic mathematical concepts
Work at home requirements:
InteLogix will provide a computer for the duration of your employment on this program
Must provide 2 computer monitors along with appropriate cables to connect to the InteLogix computer
High speed internet with an ethernet connection to the router (no satellite, wireless or hotspot) 10 Mbps download and 5 Mbps upload speed
WiFi must be turned off at all times
Private and distraction free home work space with the ability to close a door
All job offers are contingent upon completion of drug screen and background check.
InteLogix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.
This position supports a client program subject to contractual security and access requirements. Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirements.
Originally posted on Himalayas