虚拟现场访问经理（vFAM）- 中部

Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate’s relevant qualifications, skills, and experience. The company also currently offers a Long-Term Incentive Plan (cash plan) of 15% of base salary, and Incentive compensation target of 15% (subject to meeting plan requirements)

The Virtual Field Access Manager (vFAM) plays a critical role in supporting patient access to QUTENZA and other Averitas products by engaging with healthcare provider offices remotely. Through virtual communication channels, vFAMs educate on available access tools, troubleshoot access challenges, and help ensure timely treatment initiation. They collaborate closely with the Averitas HUB and internal stakeholders to address a range of access needs across assigned accounts, providing support where in-person coverage may not be available or where additional virtual engagement is needed.

Educate offices on access resources, including the Averitas HUB, benefit investigation services, patient support programs, cost savings tools, and billing and coding.

Guide offices through reimbursement processes such as benefit verification, prior authorization, and appeals by providing virtual support and best practices.

Serve as the virtual point of contact for assigned accounts, addressing access challenges and ensuring follow-through on actionable cases.

Conduct virtual case reviews with office staff to assess patient status, address unmet needs, and help facilitate therapy initiation and adherence.

Monitor payer requirements and trends to proactively identify access risks and opportunities.

Collaborate with internal stakeholders such as Field Access Managers, Key Account Managers, Payer Account Directors and HUB representatives to ensure coordinated support.

Deliver virtual training and follow-up education to help practices remain confident and self-sufficient in navigating payer processes for QUTENZA.

Accurately and compliantly document all interactions, insights, and access trends in CRM and internal reporting systems.

Participate in internal meetings and business reviews to provide field-level feedback and inform strategic access planning.

Follow up consistently with provider offices and internal stakeholders to ensure timely resolution of access issues and next step execution.

2+ years proven experience in patient access, reimbursement, HUB services, or provider facing pharmaceutical roles.

Strong knowledge of U.S. payer landscape across Commercial, Medicare, and Medicaid, and specialty product access pathways.

Proven ability to educate provider offices on access tools and payer navigation in a virtual setting.

Experience working in a virtual environment with comfort using video conferencing platforms and CRM tools.

Excellent organizational skills and ability to manage multiple accounts and workflows independently.

Strong interpersonal skills and ability to modify communication style to meet the needs of the customer or internal stakeholder

Strong follow-through and accountability mindset to ensure timely communication and resolution with both internal and external partners

Current possession and maintenance of a valid driver’s license and acceptable driving record

Ability to attend all company sponsored events/meetings/ conferences.

Demonstrates the highest level of ethics, integrity, trust while acting with courage and candor.

High accountability for your actions and results and ability to ensure a high level of commitment to the success of the organization, your peers and customers.

Always operates in compliance with all applicable regulations and professional standards.