Who we are
SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this job
100% remote work flexibility
Competitive earning opportunities featuring incentive pay that averages $16 per hour
The details
Start Date:11/2/26
Training and working remotely from approved locations: North Carolina, Texas and Utah
Training:4 weeks (10AM – 5 PM MST, M-F)
Full-time (40 hours per week)
Starting base pay: $12.00 per hour + bonus potential (uncapped)
Shifts will be in the afternoon/evenings (ex. 2:30pm-11pm MT)
Required weekend shift (Saturday or Sunday) every weekend
What you’ll do
Verify contact lens prescriptions by processing inbound images from customers and eye care providers
Process an average of 125 items per hour (Approximately 875 items in an 8-hour shift)
Follow standardized processes (using gaming mice, hot keys, screen layout, workflow, etc.) to achieve the best customer experience and remain compliant
Respond to emails and text messages from customers regarding their prescriptions
Advise customers regarding any order adjustments
Interact directly with customers through email, text messages and sometimes via the phone
Abide by 1-800 Contacts policies and procedures as identified and amended from time to time
Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
Perform other duties as assigned by managers
What you'll need
High school diploma or equivalent experience
Great typing skills (at least 40 words per minute) and technical proficiency
Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
High adaptability and change agility
Solution-oriented, positive, and driven mindset
Self-motivated and competitive with excellent memorization skills
Reliable attendance and commitment to working scheduled shifts
Why you'll love us
Ownership of your development with support from leaders dedicated to fostering growth
Collaborate with an incredible team of highly motivated individuals
Bi-annual performance reviews
A safe, respectful, and inclusive work environment
Perks
Amazing medical, dental, and vision coverage
401(k) match
Free eye exams for your immediate family and dependents
Deep discounts on contact lenses, glasses lenses and glasses frames
Tuition reimbursement for eligible courses
Approved remote working locations (permanent residence): North Carolina, Texas and Utah
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
*For remote hourly applicants to be considered, you must live in one of the following approved states: Utah, Texas, North Carolina
It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.
United States Remote HourlyRange
$12—$16 USD
Originally posted on Himalayas