客户服务副经理

Responsibilities Handle customer enquiries, from incoming call, outbound call and email, on various banking products and banking services Handle requests from customer including but not limited to banking products, ATM, ebanking application etc. Perform account maintenance service after successful customer’s authentication over phone.

Provide administrative support to the team as assigned Investigate discrepancies and resolve cases within standard turnaround time Requirements Form 5 or above with full cert in

HKCEE / DSE Minimum 1 year of contact center experience in banking industry is preferred Good knowledge in PC application like MS Office Proficiency in Cantonese, Mandarin and English Detail-minded and customer service-oriented Good communication skill and telephone manner Able to work under pressure

Form 5 or above with full certificate in HKCEE / DSE.

Minimum 1 year of contact center experience in the banking industry is preferred.

Good knowledge in PC applications such as MS Office.

Proficiency in Cantonese, Mandarin, and English.

Detail-minded and customer service-oriented.