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Customer Success
Job Details AboutSalesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Here, ambition meets action.
Tech meets trust.
And innovation isn’t a buzzword — it’s a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era?
You’re in the right place!
Agentforce is the future of AI, and you are the future of Salesforce.
The Experience The Salesforce Success Plan Sales team is seeking an outstanding seller to join our Telco, Media, and Technology team.
The successful candidate will be supporting our TMT business to position and sell our Signature Success Plan to our customers.
The Signature Success AE will scope opportunities and position the value proposition for Signature with internal and external customers.
This individual will ensure our most meaningful customers invest in the appropriate support offering and resource mix.
This is a sales role, and the primary measurement of success will be target attainment along with YoY growth in Signature revenue.
What You'll Actually Be Doing Achieve and exceed targets for Signature Success plans across bookings, attach, upgrades, and conversions.
Build, manage and progress Signature Success pipeline in line with targets.
Daily update of the Salesforce system with accurate customer and pipeline data.
Accurate weekly, monthly and quarterly forecasting and revenue delivery.
Provide sales/deal support on Signature opportunities including presenting tailored value propositions and providing pricing amongst other sales activities to drive ACV.
Build trusted relationships with relevant internal stakeholders to review territories and identify strategies and opportunities to sell and expand coverage of Signature Success plans.
Evangelize Signature Successinternally and externally. Act as subject matter expert for Success Cloud products.
Collaborate effectively with other parts of the organization, including, but not limited to: Account Team, Marketing, Sales Operations, Pricing Deal Desk, Legal, Product Management, and Delivery to address and resolve customer or sales issues.
Travel up to 20% You're Our Person If... 10 years of full cycle sales experience, at least 5 years in Enterprise Sales
Degree or equivalent relevant experience required.
Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Salesforce or other CRM application experience
Demonstrated track record of self-starting, risk-taking, and ability to influence without authority
Excellent relationship-building skills with a proven track record to grow and nurture relationships
Strong written and verbal communication skills. English proficiency required
Outstanding presentation skills are required including the ability to adapt style based on the audience and present complex ideas. Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life.
Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process.
Humans will always make any candidate selection and hiring decisions.
Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
What does that mean exactly?
It means that at Salesforce, we believe in equality for all.
And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience.
Certain roles may be eligible for incentive compensation, equity, and benefits.
Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $176,400 - $235,970 annually

There is a different range applicable to specific work locations.
In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $194,040 - $259,560 per year.
Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.