As a Cloud Logistics Program Manager, you will serve as the connective tissue between operations execution and performance measurement across both logistics and warehousing services.
You will own the full metrics lifecycle — from establishing goals and targets, to tracking performance, to reporting actuals vs. targets for stakeholders across the network.
You will simultaneously drive day-to-day operations execution while identifying and implementing structural efficiency improvements that reduce cost, improve throughput, and elevate service levels.
Key job responsibilities
Design and own the performance metrics framework for transportation and warehousing operations, establishing baseline targets, stretch goals, and tolerance thresholds across key indicators including on-time delivery, warehouse utilization, and carrier performance
Partner with Operations teams and senior leadership to align metrics targets with organizational objectives and network strategy goals.
Build and maintain a unified scorecard spanning both logistics (carrier, lane, mode) and warehousing (throughput, labor, space utilization) dimensions, ensuring end-to-end supply chain visibility.
Reporting & Actuals vs. Targets Tracking Develop and publish recurring performance reports — daily, weekly, and monthly — tracking actuals against established targets and surfacing variance trends requiring intervention.
Build automated reporting pipelines and dashboards that translate raw operational data into clear, actionable insights for operations managers and senior leadership
Own root cause analysis for metric deviations, documenting findings and driving corrective action plans with accountable stakeholders.
Support QBR and MBR reporting cycles with structured narratives that contextualize performance trends against operational and market conditions.
Operations Execution Leadday-to-day transportation and warehousing operations execution, ensuring service continuity, compliance with SOPs, and alignment with carrier and LSP commitments
Serve as an escalation point for operational issues — carrier failures, capacity shortfalls, warehouse throughput bottlenecks — coordinating rapid resolution across internal teams and 3P providers.
Operational Efficiency & Continuous Improvement Identify inefficiencies across transportation lanes and warehousing operations through data analysis, and develop structured improvement initiatives with measurable outcomes
Build and maintain a continuous improvement pipeline — tracking initiative status, projected savings, and realized impact against plan.
Develop supplier and carrier performance measurement frameworks that drive accountability and continuous improvement Partner with category, procurement, and systems teams to align operational efficiency initiatives with broader network strategy and cost reduction goals
Stakeholder Alignment & Cross-functional Partnership.
Align with building leadership, regional operations, Finance, and centralized procurement to ensure metrics and efficiency programs reflect both site-level realities and network-wide priorities.
Develop relationships across the operations network to ensure best practices in reporting, tracking, and performance management are shared and implemented consistently.
A day in the life
You will start your morning reviewing deployment metrics and triaging incoming requests from teams who rely on your tools and reports.
By midday, you might be deep in a design review for a new supplier scoring module or pairing with a teammate to debug a data ingestion issue.
Afternoons often involve syncing with stakeholders to understand evolving operational needs and translating those into priorities.
About the team
Our team sits within Amazon's Internal Supply Chain organization.
We work closely with procurement specialists, manufacturing partners, and engineering teams to deliver solutions that improve how Amazon sources components and manages supplier relationships.
We value collaboration, technical curiosity, and a willingness to tackle ambiguous problems.
If you want to write software that has a tangible impact on how Amazon procures hardware, we would love to hear from you.