Worldwide Operations collectively represents some of the most critical components of Amazon's first-class transportation network.
This organization oversees all global middle and last mile products, spanning B2B and B2C, critical partners, enterprise and SMB customers across numerous teams.
This includes—but is not limited to—Amazon Supply Chain Services, Amazon Freight, Amazon Relay, Amazon Freight Partners, Amazon Shipping, Amazon Flex, Amazon Hub Delivery and more.
Everything we do is aimed at further delighting our shippers, carriers and partners with faster, cheaper, and more efficient means of shipping and receiving packages.
Brand Experience (BEX) is a central shared-services creative studio supporting the portfolio of global supply chain products.
The team develops brand strategy and creative solutions that engage global transportation audiences through the human stories behind logistics.
We build and own the global brands and their creative expression throughout the customer journey—working closely with marketing, sales, and customer insights partners to test, learn, and ensure our design solutions resonate with target audiences.
We have high standards and strive to continuously raise the bar across all creative elements.
We are looking for a Senior Creative Program Manager to own resource management, capacity planning, and creative operations for a team of 25+ creatives (designers, copywriters, production artists, and more) supporting 10+ global businesses.
This is a high-impact IC role at the center of how BEX operates—responsible for the systems, processes, and partnerships that enable our studio to deliver excellent creative work at scale.
The right candidate brings deep expertise in creative program management and uses sound judgment to design long-term operational solutions in an environment where strategy is not always defined.
They own complex, cross-functional programs end-to-end, create scalable mechanisms that increase studio efficiency, and influence across partner teams and senior leadership to drive alignment.
They are both tactical and strategic—equally comfortable triaging today's incoming requests and building the capacity model for next quarter.
They develop a strong understanding of Amazon's supply chain products and become the operational backbone of BEX, connecting the dots between business demand, creative capacity, and team health.
This role partners closely with senior leadership on planning, goal development, and resource strategy.
The Senior Creative Program Manager may manage contractor project managers in the future.
Key job responsibilities
Resource Management & Capacity Planning Own end-to-end resource management and capacity planning for the studio, mapping creative skills and availability against a portfolio of programs across 10+ global businesses Maintain workload balance across all studio members, strategically assigning projects to internal and external resources to optimize the pipeline and mitigate long-term risks Build and maintain forecasting models that anticipate demand, identify resourcing gaps, and inform headcount and vendor recommendations to leadership Make trade-offs between short-term delivery needs and long-term team sustainability, escalating appropriately when constraints require senior input Creative Operations & Process Own the studio's project management platform (Workfront), ensuring it serves as a reliable source of truth for project status, resource allocation, and reporting.
Triage and traffic all new creative requests submitted to the studio, assessing scope, identifying information gaps, and determining owners and next steps Own and evolve creative development processes end-to-end (concept to production) across mediums including video, digital, social, OOH, direct mail, events, and sales collateral—ensuring on-time, on-budget delivery Design, document, and implement scalable mechanisms that systematically improve studio efficiency, throughput, and quality of output Drive operational excellence best practices across the studio;
identify where to simplify, automate, or extend solutions for the best outcome Program Reporting & Studio Health Own, develop and maintain studio health dashboards that provide visibility into capacity utilization, delivery performance, and pipeline forecasting Develop program reporting across finance, business reviews, client satisfaction, and team goals—connecting operational metrics to org-level objectives Contribute to
OP1/OP2 narratives and organizational goal-setting as they relate to creative operations and resource strategy Stakeholder Management & Communication Serve as a primary operational point of contact for Creative Garage, building effective partnerships with both the internal creative team and business partners across the global supply chain org Drive cross-functional alignment across multiple business partners and external agencies globally;
educate partners on studio process, SLAs, and capacity constraints Anticipate bottlenecks, manage escalations, and balance business needs against resource constraints—finding a path forward in difficult situations Present updates to stakeholders and cross-functional partners, including senior management up to VP level, with clear and concise written and verbal communication Own change management communications for studio operations updates across creative team and business stakeholders About the team
We call ourselves the Brand Experience.
We are an internal creative studio built to centrally support the global supply chain org.
We believe creatives working together on a central team creates a stronger, more collaborative environment—more career growth opportunities and stronger creative solutions for our customers.
We make logistics human and love telling the stories of those who make the supply chain work.
Most importantly, we make great creative and have fun doing it.
Come build with us.