Commerce Cloud Support Engineer Intern responsible for troubleshooting technical issues, providing c
岗位职责
Job Description What you'll build: As a Commerce Cloud Support Engineer Intern, your core tasks will include: Troubleshooting technical issues with Commerce Cloud products and platforms reported by clients. Providing focused client support through various channels such as ticket, chat, or phone. Regular monitoring and maintenance of Commerce Cloud products and platforms. Documenting processes, best practices, and common solutions to streamline future support tasks Collaborating with cross-funct…
申请条件
- 正在攻读计算机科学、信息技术或相关领域的学位
- 对技术支持、故障排除和客户服务有基本理解
- 熟悉云平台或电子商务系统（如 Commerce Cloud）者优先
- 具备良好的沟通能力，能够通过工单、聊天或电话提供客户支持
- 能够监控和维护云产品及平台
- 具备文档编写能力，能记录流程、最佳实践和常见解决方案
- 具备团队协作能力，能与跨职能团队合作
- 具备较强的问题解决能力和学习意愿
雇主简介
SAP is a global enterprise software company providing business process management and cloud services. The internship is in Change Management Engineering, focused on building and operating cloud services at scale.