Responsibilities:Actively engage with guests to ensure their satisfaction.
Handle complaints and resolve issues promptly to maintain a positive dining experience Provide continuous coaching and feedback to enhance team performance, enabling them to perform at the highest level and with the utmost productivity Collaborate with different stakeholders to develop promotional activities aimed at boosting business Estimate operating equipment and supplies consumption, manage the purchase within budget Ensure restaurant hygiene and cleanliness standards are consistently maintained Oversee and enforce staff grooming standards to present a professional appearance Effectively manage the operation by ensuring the following: Oversees the Implementation of standards as detailed in the departmental standards and procedures manual Adhere to opening and closing procedures Adhere to bill paying procedures Conducts effective shift briefings ensuring all staff are aware of guests, special occasions, daily specials;
emphasis on up-selling certain products;
etc Encourages and motivates staff to provide optimum service during all shifts
Requirements:Certificate in Hospitality Management or related disciplines Minimum 6 years Food and Beverage experience, with at least 2 years at supervisory level Excellent food and beverage knowledge with creativity, with
WSET Level Oneor above is preferable Strong professional presentation and decorum in all guest interactions.
Enthusiastic, outgoing with excellent service-oriented personality Good command of spoken and written English and Chinese
Benefits:5-day work week Transportation Allowance Free Transportation in Discovery Bay Discretionary Bonus Duty meal Special shift Allowance Annual Leave Birthday Leave Other Paid Leave (Discretionary Sick Leave, Marriage Leave etc.) Top-up MPF scheme Medical and dental coverage Family & Friends discount Internal and external training opportunities and sponsorship
Working Location:Auberge Discovery Bay Hong Kong - Hotel Application Methods: Simply send your detailed resume and expected salary to following ways.
Email – WhatsApp – 6317 3951Apply Now Fax – 2295 8330 Applicants not invited for interview within two months may consider their applications unsuccessful.
All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished. Personal data provided by job applicants will be used strictly in accordance with the employer’s personal data policies, and a copy of which will be provided immediately upon request.