The TikTok commerce team builds the solutions that help businesses engage audiences, inspire product discovery, and create commercial experiences on a platform where brands and merchants connect meaningfully with creators and communities.
We work closely with merchants, creators, and partners to support sustainable business growth while keeping the experience safe and trusted for the community.
As the business scales across global markets, we take on complex challenges across content, commerce, trust, and the differing needs of each local market.
You will help shape the future of AI-native commerce, where discovery, entertainment, and buying happen in the same place.
Our Business Solutions Product team is responsible for focusing on products that will empower partners to collaborate with the platform together, providing rich and diverse service capabilities to help merchants and creators to operate more effectively and efficiently.
We are looking for a product manager who will be responsible for collection of users’ requirements and partner product design to provide our target users/clients with effective product solutions.
Responsibilities
Lead the planning and design of product solutions for TikTok Shop’s strategic industries and key merchants.
Design and drive the end-to-end implementation of solutions focused on merchant growth, operational efficiency, and merchant experience.
- Develop a deep understanding of key merchants’ business models, operational processes, and system architectures.
- Identify cross-functional issues spanning product management, marketing, transactions, fulfillment, after-sales service, governance, and open platforms.
Distill common requirements from complex individual cases and drive the development of reusable product capabilities and systematic solutions.
- Conduct business diagnostics based on key merchants’ operational objectives.
Identify growth opportunities across products, content, marketing, and traffic through data analysis, merchant research, and other methods.
Partner with industry operations teams and merchants to develop and implement business plans that drive merchant growth.
- Support critical scenarios such as merchant onboarding, system integration, platform migration and cutover, and major promotional campaigns.
Reduce post-launch operational issues through upfront solution design, end-to-end process validation, and risk identification.
Drive the end-to-end resolution of complex issues and address their root causes.
- Explore applications of AI in merchant operations and solution development, including business diagnostics, anomaly detection, and issue identification.
Develop scalable product capabilities and standardized solutions to improve service efficiency at scale.