Team Description
The Global Physical Security team delivers safe, secure, and resilient workplaces through security operations, investigations, crisis management, and operational programs.
We partner with business leaders, vendors, and cross-functional teams to reduce risk, strengthen security performance, and support workplace operations at scale.
About the Role
We are seeking an experienced and strategic security leader to oversee physical security across the assigned area portfolio.
This role leads day-to-day security operations while driving long-term improvements in service quality, risk management, and operational readiness.
The ideal candidate brings strong experience in corporate security, safety, incident response, and emergency operations.
They are tactically savvy and strategically focused, with the ability to lead the local security response during incidents, influence cross-functional partners, and make sound decisions in fast-moving environments.
They should be comfortable managing routine security operations, workplace disruptions, and emergency response in close partnership with the crisis management team and other internal stakeholders.
They also bring a calm, service-minded approach that helps employees, guests, and visitors feel safe, supported, and well cared for.
Responsibilities:
- Lead physical security operations across an assigned area portfolio to ensure strong day-to-day coverage, operational consistency, and service delivery.
- Lead the local security response to incidents, investigations, workplace disruptions, and emergency situations, including mitigation, recovery, and post-incident follow-up, in close partnership with internal stakeholders.
- Manage guard force service delivery through clear operational expectations, scope of work, KPI and SLA management, performance reviews, and ongoing refinement of service standards as operational needs evolve.
- Build trusted partnerships with business leaders, internal and external teams to support security priorities, operational readiness, and effective service delivery.
- Use operational metrics, incident trends, and internal security reports to spot gaps, raise standards, and support better decision-making across the portfolio.
- Drive alignment with internal standards while identifying local challenges that may require risk-based variances, and partner with internal teams on risk assessments to turn findings into practical improvements to controls, procedures, and workplace resilience.
- Respond to workplace and business needs with a calm, service-minded approach, including conflict de-escalation, user outreach, office openings, security upgrades, business resiliency work, and occasional offsite event support.