业务运营，基础设施

Drive operational excellence across the Infrastructure organization by identifying systemic inefficiencies, designing scalable processes, and implementing improvements that measurably enhance team performance and execution velocity

Lead strategic planning cycles including annual goal-setting, objectives and key results development, multi-year fiscal planning, and headcount resource allocation in partnership with Infrastructure leadership

Develop and maintain executive-level communications including business reviews, leadership briefings, and organizational updates for internal and cross-functional audiences

Identify and frame ambiguous organizational challenges, structure analytical approaches, and deliver data-driven recommendations to senior and executive leadership

Own and drive high-priority special projects and cross-functional initiatives on behalf of Infrastructure leadership, coordinating across engineering, finance, recruiting, and operations teams

Build and maintain strong relationships with cross-functional partners across the Infrastructure ecosystem, ensuring alignment on shared priorities and operational dependencies

Design and implement mechanisms to monitor organizational health, track progress against strategic objectives, and surface risks or blockers to leadership in a timely manner

Support headcount planning and hiring execution by partnering with recruiting and finance to manage open roles, track pipeline health, and ensure alignment with approved resource plans

Apply quantitative and analytical methods including financial modeling, scenario planning, and data analysis to support infrastructure investment decisions and capacity planning trade-offs

Mentor other business operations professionals and contribute to the development of best practices, playbooks, and operational frameworks that scale across the broader Infrastructure organization

8+ years of experience in business operations, strategy, program management, or a related function supporting large-scale technical or infrastructure organizations

Experience leading strategic planning processes including goal-setting frameworks, resource planning, and executive business reviews in complex, matrixed environments

Experience applying quantitative and analytical methods to solve business problems, including financial modeling, data analysis, and scenario planning

Experience defining and executing plans in environments with evolving priorities and incomplete information, including scoping projects, identifying dependencies, and adapting plans based on new data

Experience communicating complex operational and strategic topics in writing to both technical and non-technical stakeholders across multiple levels of an organization

Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

Experience working within or directly supporting infrastructure, network, security, or capacity planning engineering organizations

Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

Experience integrating AI tools to optimize or redesign operational workflows and drive measurable efficiency or quality improvements

Experience querying and analyzing data using SQL, Hive, or similar tools to generate business insights and support operational decision-making

Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

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8+ years of experience in business operations, strategy, program management, or a related function supporting large-scale technical or infrastructure organizations.