业务支持工程师 - Meta商务代理

Provide proactive and reactive engineering support for partners, independently managing complex outages to ensure high partner satisfaction

Troubleshoot large-scale distributed systems and partner integrations, championing operational excellence and engineering craftsmanship

Leverage AI tools to accelerate troubleshooting, automate repetitive tasks, and scale your impact with an 'AI native' mindset

Build, launch, and optimize AI solutions using Llama and other LLMs, owning the full lifecycle from prototype to production

Develop performance monitoring systems for partner integrations to ensure high availability; leverage metrics to proactively identify issues and drive improvements across teams

Collaborate with Platform and Infrastructure teams to investigate issues, align on fixes, and drive continuous product improvement

Create clear documentation, specs, guides, and presentations to communicate complex AI concepts to diverse audiences, scaling the team's knowledge internally and externally

Drive end-to-end execution, using sound judgment to manage stakeholder expectations and ensuring clear alignment.

AI/ML expertise, actively coach and mentor peers on technical troubleshooting and project execution

Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience

Proven experience in API development on cloud-based infrastructures, with the ability to debug, identify root causes, and independently resolve outages impacting Meta partners

Experience with the full web stack, REST APIs, Python, PHP/Hack, and JavaScript/React development, along with debugging and bug management

Knowledge on fine-tuning and optimizations of PyTorch models and with at least one LLM such as LLaMA, GPT, Claude, Falcon, etc

Experience in communicating with technical and business audiences and writing technical documentation

Experience in assessing, analyzing, and resolving operational issues using data analysis (SQL)

Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

Experience working in engineering environments with geographically distributed, cross-cultural teams and international stakeholders

Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

Experience transforming data, model selection/training/optimization, and deployment at scale

Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

Meta builds technologies that help people connect, find communities, and grow businesses.

When Facebook launched in 2004, it changed the way people connect.

Apps like Messenger, Instagram and WhatsApp further empowered billions around the world.

Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

For those who live in or expect to work from California if hired for this position, please click here for additional information.

Individual compensation is determined by skills, qualifications, experience, and location.

Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable.

In addition to base compensation, Meta offers benefits.

Learn more about benefits at Meta.

Meta is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

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You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

If you need assistance or an accommodation due to a disability, fill out the Accommodations request form Notice regarding automated employment decision tools in New York City Learn more about this here.

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Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.

5+ years of experience in Software Engineering or Site Reliability Engineering.