Meta（Meta Platforms）岗位：Network Operations Engineer Responsibilities
Incident Response:Collaborate with cross-functional teams, managed service providers, and third-party vendor partners to investigate complex technical and process issues during major incidents/site events (SEVs) on edge, caching, and network infrastructure.
Work closely with team members to understand the root cause of incidents and contribute to their resolution
Change Management:Identify security & business continuity issues affecting the network and infrastructure at Meta and work with the team to implement effective changes.
Provide feedback on existing tools, processes, and policies to help scale with the rapid expansion of the Meta platform and customer base
Operations:Drive operations by identifying improvement opportunities across policies, processes, and procedures to improve efficiency and quality of activities.
Ensure standards compliance across the network and optimize service delivery
Collaboration and Partnership:Work closely with internal customers to address their needs and issues, and influence future iterations of data center and network designs for seamless integration of new infrastructure and scalability
Team Leadership:Work with cross-functional teams within and outside the organization to deliver business outcomes predictability across global sites.
Analyze operational datasets to detect and prioritize problems and create aligned team projects, programs, and roadmaps
Risk Management:Collaborate with partner teams to design and implement aligned processes that identify and manage data and asset protection risks, as well as operations continuity issues across the network
Information and Data Assurance:Ensure relevant operational process, procedure, and policy documentation is effectively managed, and the data required to support operations is complete and accurate in systems
Automation:Collaborate with the team to analyze operational events to identify new automation opportunities and achieve our goals of all Tier-1 faults in the network being fully remediated by software.
Help others understand our requirements and drive their roadmaps, and in some cases, directly implement lightweight solutions in code
Data Measurement:Drive quality into the metrics we report, measuring and analyzing escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures.
Formulate appropriate metrics and definitions of success to drive quality, efficiency, cost, and timeliness, evolving these over time to match changes to the infrastructure and business requirements
Communication:Provide clear and effective communication around personal and team goals, progress, outcomes, and lessons learned across assigned scope
Travel:International and domestic travel may be required up to 25% of the time, depending on the needs of the business
Minimum Qualifications
Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.
Degree must be completed prior to joining Meta
4+ years of experience operating, deploying, and designing large-scale network, optical, and/or physical layer infrastructure
4+ years of network operations experience while supporting large-scale service provider, data center, and/or enterprise network infrastructure
Hands-on experience with various optical/network communication equipment such as network/fiber/copper test gear, and other WDM equipment, as well as associated tools and test equipment
Communication skills with a demonstrated ability to engage effectively with hardware vendors, service providers, and colocation facility vendors globally, and translate performance issues into actionable technical requirements
Experience analyzing tactical situations, troubleshooting, root causing systems and tools, and problem solving via tasks or larger cross functional projects
Ability to provide technical guidance to external vendors to direct repair actions
Working knowledge of Network Services, including topology, traffic analysis, hardware platform, and architectures
Familiarity with Enterprise and Service Provider network hardware platforms and architectures, including Cisco and Juniper routers/switches and Nexus data center switching hardware platforms
Knowledge of physical data center design: rack elevations, cabling, fiber optics, power/cooling, and facility infrastructure
Experience with network hardware platforms and architectures including Ciena, Infinera, Nokia, Arista, Cisco WDM Equipment
Ability to move technical or engineering programs and products from inception to delivery, and articulate their impact using metrics
Preferred Qualifications
Experience in partnering with infrastructure engineers within varied infrastructure environments, such as data center facilities or leased facilities
Direct experience within global Network Operations Center (NOC) environments and managing SLAs (service level agreements) and continuous improvement against metrics at scale
Project management experience
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses.
When Facebook launched in 2004, it changed the way people connect.
Apps like Messenger, Instagram and WhatsApp further empowered billions around the world.
Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
For those who live in or expect to work from California if hired for this position, please click here for additional information.
United States of America:$106,995/year to $159,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location.
Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable.
In addition to base compensation, Meta offers benefits.
Learn more about benefits at Meta.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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Equal Employment Opportunity Metais proud to be an Equal Employment Opportunity employer.
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You may view our Equal Employment Opportunity notice here.
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