店内技术支持代表

DoorDash（达达快送·美国）岗位：TECHNICAL SUPPORT REPRESENTATIVE, IN-STORE und the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model. Multiple Full-time Hourly Shifts Available. At least one weekend day availability is a must. About the Role In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients. You’re excited about this opportunity because you will…

Support Customers via Email, Phone and Chat.

Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.

Provide Strategic Solutions.

Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.

Master the SevenRooms Platform.

Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs.

Document Resolutions.

Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.

Prioritize with Impact in Mind.

Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.

You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through

You deliver outstanding customer service, striking the right balance between empathy and effective solutions

You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an

AEDT in NYC.

As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications.

We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor.

Results of the audit may be viewed here: Covey About SevenRooms In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data.

What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.

With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.

In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings.

The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.

As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in.

This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

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Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.

Whether blatant or hidden, barriers to success have no place at DoorDash.

We value a diverse workforce – people who identify as women, nonbinary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.

Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Strong communicator, both in writing and over the phone.

Positive, collaborative attitude and thrives in team environments.

Comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through.

Proven ability to build strong, trusted relationships with clients.