Overview Live.
Work.
Explore.
as a part of our Retail team in Columbia Falls, the gateway to Glacier National Park!
At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee.
No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.
We’re hiring a Director of Retail & Distribution to Live.
Work.
Explore.
in Columbia Falls, Montana!
Job Summary:Provides strategic and hands-on leadership for the day-to-day operation of all Glacier National Park retail outlets, including gift shops, general stores, and food and beverage grab-and-go operations located within retail locations.
The position also oversees warehouse and supply chain operations, including the central distribution center and parkwide distribution truck operation.
Responsible for the overall financial and operational performance of the department, including inventory control, merchandising, product availability, labor management, leadership development, guest service, and compliance with Public Health and National Park Service (NPS) concession requirements and company standards.
This position works closely with the Corporate Retail team, including the Vice President of Retail and corporate buying staff, to ensure effective product selection and flow, appropriate inventory levels, consistent merchandising standards, and operational excellence throughout the retail operation.
The Retail Director also collaborates with property leadership, Human Resources, Finance, Sustainability, vendors, suppliers, and other operational departments to achieve financial objectives, maintain contractual compliance, develop strong retail leaders, and deliver exceptional guest experience.
The Details:Position Type: Year-Round
Salary Range:$73,216 - $79,664
Housing:Employee housing is not available Life in Columbia Falls Free Glacier National Park pass Retail, Lodging and Travel Discounts Planned employee trips and activities $350
Referral Bonus Program Benefits:Xanterra offers competitive benefit programs and services for eligible employees.
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Responsibilities Provide overall leadership and hands-on oversight of retail operations at Many Glacier Hotel, Lake McDonald Lodge, Rising Sun Motor Inn, Swiftcurrent Motor Inn, and Two Medicine Campstore, as well as associated warehouse, central distribution, and parkwide delivery operations.
Oversee two retail grab-and-go food operations located at Heidi’s and Two Medicine, including the barista and specialty coffee operation at Heidi’s, ensuring appropriate food safety, sanitation, product quality, and service standards.
Support Store Managersin achieving operational, financial, Legendary Hospitality™, merchandising, safety, sustainability, and contractual objectives.
Oversee distribution fleet operations, including the collection and transportation of cardboard recycling from park locations, ensuring materials are handled and disposed of in accordance with established safety, sustainability, and environmental practices.
Maintain a visible presence across retail locations, requiring regular travel throughout Glacier National Park, including drive times of up to five hours from the home office.
Must be willing and able to operate a company vehicle for business-related travel and periodically stay overnight at Glacier properties when necessary to effectively support operations.
Financial Performance & Business Planning Participate in the development of the annual Retail operating and financial plan.
Monitor revenue, cost of sales, labor, inventory, productivity, and other key performance indicators;
identify variances and implement corrective action as needed.
Ensure staffing levels and labor schedules support business demand while maximizing productivity and maintaining excellent guest service.
Partner with the General Manager and Corporate Retail team to develop and manage annual capital and CEA plans.
Inventory Management & Loss Prevention Lead inventory control processes across the Retail Department, including receiving, transfers, pricing, cash handling, shrink prevention, and inventory system accuracy.
Coordinate and oversee annual physical inventories.
Ensure consistent compliance with established inventory control policies and procedures.
Work with Corporate Retail, vendors, warehouse operations, and local suppliers to maintain appropriate product levels and timely distribution throughout the season.
Merchandising & Product Strategy Support the selection of high-quality merchandise that meets Xanterra, Corporate Retail, and NPS concession standards.
Ensure stores follow Corporate Visual Merchandising Standards and established merchandising best practices.
Monitor required product markups, pricing requirements, and other NPS retail compliance standards.
Maintain effective communication and professional relationships with Corporate Retail personnel, vendors, suppliers, and peers.
NPS & Company Compliance Ensure retail locations comply with applicable NPS Concessions Contract requirements, operating standards, and evaluation criteria.
Coordinate timely responses and corrective actions associated with Public Health inspections, NPS evaluations, and internal Retail Standards Reviews.
Ensure all required Corporate and NPS contractual reports, documentation, approval requests, and other required submissions are accurate, complete, and submitted within established deadlines.
Maintain a working knowledge of Corporate Retail policies, procedures, and standards and ensure consistent implementation throughout the department.
Leadership, Staffing & Employee Development Partner with Human Resources to recruit, interview, select, and onboard seasonal retail employees and supervisors.
Train, develop, and support Store Managers and other retail leaders in building effective, engaged teams.
Ensure employee performance evaluations are completed accurately and on time.
Coordinate and support training related to guest service, merchandising, cash handling, inventory controls, safety, store cleanliness, operational standards, food safety standards, Training for Intervention ProcedureS (TIPS) barista training and Xanterra Core Values.
Address employee concerns professionally, consistently, and in partnership with Human Resources when appropriate.
Guest Experience Promotea culture of Legendary Hospitality™ throughout all retail locations.
Ensure guest concerns and service recovery opportunities are handled promptly, sincerely, and professionally.
Maintain retail and grab & go dining environments that are welcoming, clean, well stocked, visually appealing, and reflective of Glacier National Park and Xanterra standards.
Safety & Sustainability Partner with Risk and Sustainability leadership to promote a strong culture of safety and environmental responsibility throughout Retail, Supply Chain and Distribution operations.
Ensure compliance with established safety policies and procedures, proactively identify and address workplace hazards, and reinforce employee accountability for safe work practices.
Support Xanterra’s environmental goals related to merchandise purchasing, packaging, transportation, waste reduction, product messaging, and operational practices.
Demonstrate and reinforce a consistent commitment to Xanterra’s safety and environmental standards.
Capital Projects & Store Improvements Provide Retail leadership and operational input for store renovations, retrofits, capital improvements, equipment purchases, and other department projects.
Coordinate with Corporate Retail and property