Application deadline: Oct 20, 2026 Amazon One Medical is a human-centered, technology-powered primary care organization committed to making high-quality healthcare more accessible, affordable, and convenient for all.
We care for patients through a national network of more than 200 medical offices across 20+ U.S. markets, along with 24/7 on-demand virtual services.
Our membership model supports both individual members and employees at over 7,000 companies.
Since going public in 2020, Amazon One Medical has continued to grow, innovate, and advance our mission.
We are dedicated to building a diverse and inclusive team and fostering a collaborative environment focused on delivering exceptional care to our patients, providers, and partners.
As we continue expanding and transforming the primary care experience, we are looking for energized leaders to support the people, processes, and technology that make One Medical unique.
The Virtual Medical Team (VMT) delivers round-the-clock care nationwide in partnership with our in-office providers, ensuring a smooth and consistent patient experience no matter where members are.
Reporting to the Virtual Care Operations Leader, the VMT Operations Manager will work in partnership with Senior Virtual Medical Directors to drive key business outcomes and support teams of Registered Nurses (RNs) in delivering high-quality, affordable care.
You are a strong communicator who knows how to motivate teams and guide them toward shared goals.
You are comfortable using both qualitative and quantitative insights to inform your decisions, and you take a thoughtful, holistic approach when introducing new workflows that improve the patient and provider experience.
You can balance big-picture strategy with day-to-day operational needs, and you are passionate about healthcare innovation and building the future of virtual primary care.
Key job responsibilities
- Record, analyze, and monitor performance metrics to identify process and performance gaps across the VMT NP/PA organization
- Create intervention plans that address national, regional, or individual gaps - Partner with Virtual Medical Directors on quarterly priorities for new rollouts, making strategic trade-offs with business objectives
- Visualize and present data-driven insights with progress reports to senior leadership, serve as VMT Operations spokesperson to frontline teams
- Own team initiatives, including project plan management, leading cross-functional meetings, escalating roadblocks, and crafting communication strategies
- Independently manage complex databases of rosters, schedules, and medical licenses using advanced spreadsheet data analysis and automation
- Utilize patient demand forecasts to make both real-time and long-term staffing determinations for each region, state, and license type, and team
- Design provider schedules in partnership with the Workforce Management team and the Flex Labor Manager, balancing patient demand with provider experience A day in the life
Your day will be dynamic and purpose-driven, focusing on supporting remote medical providers and optimizing patient care processes.
You'll collaborate closely with Virtual Medical Directors, analyze performance metrics, and develop strategies that enhance both provider effectiveness and patient satisfaction.
Each day brings opportunities to innovate, problem-solve, and make meaningful contributions to healthcare accessibility.
About the team
We are a passionate group of healthcare professionals committed to reimagining primary care.
Our Virtual Medical Team operates nationwide, providing comprehensive care through innovative technology and a patient-first approach.
We value collaboration, continuous learning, and a shared mission of making quality healthcare more convenient and inclusive.