网络运营与支持经理

Manage the team of engineers responsible for ensuring stable, compliant operations of IP and optical backbone networks, including monitoring key performance indicators/service level indicators (mean time to resolve, availability), triaging incidents, and driving root-cause analysis (advanced proficiency)

Set clear expectations, establish operational guardrails, and build a team that emphasizes ownership, collaboration, and continuous improvement.

Establish and manage metrics and measures to hold vendors accountable for reliability, responsiveness, and adherence to Meta’s standards

Ensure all operations adhere to Meta-wide best practices in design, security/compliance, and reliability

Supervise Vendor and Managed Service Provider performance assessment and incident/problem management to deliver a healthy, scalable ecosystem of vendors and MSPs focused on network availability, performance, and operational excellence

Communicate operational status, risk, and program updates to cross-functional stakeholders and leadership

8+ years of experience in network engineering or network operations, with a focus on enterprise or site services network environments

2+ years of experience managing or leading network engineering teams, including hiring, performance management, and team development

Experience overseeing large-scale network deployment programs across multiple physical sites, including LAN, WAN, and wireless infrastructure

Experience with network incident management, change control processes, and operational tooling for monitoring and alerting in enterprise environments

Experience collaborating with cross-functional partners including facilities, real estate, and infrastructure teams to deliver network services on time and at scale

Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

plus ITAD, logistics, and colocation vendors) to translate performance issues into improvement plans

Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

Background in defining and tracking operational KPIs for network operations and support teams

Experience managing network operations in a hyperscale or large enterprise environment with hundreds of distributed sites

Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

Meta builds technologies that help people connect, find communities, and grow businesses.

When Facebook launched in 2004, it changed the way people connect.

Apps like Messenger, Instagram and WhatsApp further empowered billions around the world.

Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

For those who live in or expect to work from California if hired for this position, please click here for additional information.

Individual compensation is determined by skills, qualifications, experience, and location.

Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable.

In addition to base compensation, Meta offers benefits.

Learn more about benefits at Meta.

Meta is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

You may view our Equal Employment Opportunity notice here.

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If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

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You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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8+ years of experience in network engineering or network operations, with a focus on enterprise or site services network environments.

2+ years of experience managing or leading network engineering teams, including hiring, performance management, and team development.