项目经理，全球响应运营

Lead and manage large-scale, complex, cross-functional programs in a matrixed organization from inception to completion, spanning a range of tools and products across all lines of the business

Translate external and policy requirements into clear operational guidelines, process documentation, and review standards that can be executed at scale

Enable the Global Response Operations organization to scale AI and non-AI solutions across business teams in partnership with technical cross-functional partners

Drive program planning and execution; align stakeholders on prioritization, sequencing, and resourcing

Stand up quality and governance mechanisms — including audits, performance monitoring, root-cause analysis, and continuous improvement loops — for automated and human-in-the-loop workflows

Partner with workforce planning and vendor management partners to ensure operational capacity is in place ahead of program milestones

Raise visibility into the program through regular progress tracking, reporting, and clear communication tailored to diverse stakeholder audiences

Provide hands-on technical program management across analysis, design, development, testing, implementation, and post-implementation phases

Perform risk management, mitigation, issue resolution, and change management across the program

Interface with engineering teams and cross-functional partners on program requirements and scope

Experience driving and delivering complex programs from inception through launch and into steady-state operation

Experience delivering programs that apply AI or machine learning to operational workflows — including partnering with technical teams on model or classifier development, defining data and labelling requirements, and measuring model quality in production

Experience designing and scaling agentic operating models, where automated decisioning is paired with human review, quality audits, and ongoing performance monitoring

Experience operating in a regulated environment — translating external legal, regulatory, or compliance requirements into operational processes, standards, and controls, and partnering with legal, policy, and compliance stakeholders

Experience gathering requirements across diverse areas and users, and converting them into operational and product solutions in partnership with engineering and product teams

Communication experience at the executive level, and experience influencing senior leadership and technical management teams to develop systems, solutions, and products

Experience operating autonomously across multiple teams and functions, with demonstrated critical thinking and thought leadership

Experience establishing working relationships across multi-disciplinary teams and multiple partners in different time zones

Experience defining program scope, milestones, and success criteria in environments with evolving requirements, and driving alignment and execution across organizations

Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

Proficiency or basic knowledge of analytical tools (e.g., Excel, SQL) for driving analytics, reporting, and operational decision-making

Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

Bachelor's degree (or foreign degree equivalent) in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field

Experience re-scoping or re-prioritizing active programs in response to changing business requirements while maintaining stakeholder alignment and delivery timelines

Experience working on trust and safety, content moderation, risk, or regulated operational environments

Technical fluency to understand, communicate, and drive impact in highly technical, fast-moving problem spaces

Meta builds technologies that help people connect, find communities, and grow businesses.

When Facebook launched in 2004, it changed the way people connect.

Apps like Messenger, Instagram and WhatsApp further empowered billions around the world.

Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

For those who live in or expect to work from California if hired for this position, please click here for additional information.

Individual compensation is determined by skills, qualifications, experience, and location.

Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable.

In addition to base compensation, Meta offers benefits.

Learn more about benefits at Meta.

Meta is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

Take the first step toward a rewarding career at Meta.

Apply now APPLY NOW Find your role Explore jobs that match your skills and experience. Search by technology, team or location to find an opening that’s right for you. View jobs

Recruiters can view your conversations with AI. Using AI is optional and does not impact the outcome of your application process.Learn more about AI usage and settings.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

If you need assistance or an accommodation due to a disability, fill out the Accommodations request form Notice regarding automated employment decision tools in New York City Learn more about this here.

©2026 Meta.

8+ years experience running large-scale, cross-organizational programs.

Experience driving and delivering complex programs from inception through launch and into steady-state operation.