人员服务交付经理

Lead the People Service Delivery Operations team, ensuring that programs are well managed and that employees receive the support they need throughout the employment lifecycle

Build and lead teams with clear goals and accountability, improving organizational performance and health, developing functional and subject-matter expertise, identifying growth areas, and leading with care

Own delivery of large, complex business and operational programs from inception through launch;

own the roadmap and scoping, make trade-offs to optimize time-to-release, and clearly communicate goals, roles, responsibilities, and desired outcomes

Set technical direction for tooling that removes manual effort from people's operations workflows, ensuring a sound system architecture and production-quality delivery

Guide the team in deconstructing end-to-end employee lifecycle journeys (from hire through movement, leave, and exit) to identify seams, handoff failure points, and automation opportunities, and ensure that the team builds the solutions that address them

Drive AI-enabled operational improvements, including use cases for automation, workflow optimization, knowledge management, and case deflection, balancing efficiency with employee care and quality outcomes

Partner with global XFN leaders, HR Tech, engineering teams, and vendors to identify, build, and implement technology solutions, overseeing system integration and smooth transition and adoption

Navigate complex global requirements and regulatory constraints, guiding the team to design programs that meet challenging business objectives with the operational rigor that Meta's quality standards require

Establish a culture of proactive risk identification, escalation, and mitigation rather than a reactive response

Move fluidly between audiences (SMEs, leadership, engineering, and executive leaders), simplifying complex technical concepts without losing precision, coaching the team to do the same, and modeling open, candid, and trusting working relationships

Monitor stabilization of changes to ensure that processes and systems are executed per design, with clear team ownership for sustained outcomes

12+ years of experience managing large-scale, global transformation or continuous improvement initiatives aimed at improving business processes, systems, and operations, with demonstrable business results

Domain knowledge of HR, payroll, benefits, leaves, accommodations, entity management, or people-operations processes, or demonstrated experience in ramping quickly into a complex operational domain

Experience building, managing, and scaling high-performing operational teams delivering people services at scale, including coaching, performance management, and talent development

Experience designing or operating HR processes spanning multiple stages of the employee lifecycle (e.g., hire and onboarding, movement, benefits, leaves and accommodations, compensation and payroll events, and offboarding), with an understanding of how upstream decisions create downstream operational loads

Experience operating independently through ambiguity on problems without an established playbook, navigating competing and shifting priorities to maintain momentum, and delivering results in a structured and well-documented manner

Experience problem-solving using data and requirement analysis techniques, translating thorough examination and analysis into action

Experience working in a cross-functional environment: building relationships, consensus, and collaboration across all levels (technical and non-technical), and navigating challenges and pushback from leadership stakeholders to land transformational change

Comfortable with ambiguity: it thrives where no playbook exists and builds the path forward

Experience in a shared service environment with customer satisfaction at the forefront and center

Bachelor's degree in a technical, business, or operations discipline, or equivalent experience

Knowledge and understanding of tech and software industry business models and core processes, including delivering business value through process improvement in a high-tech operations space

Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

Comfortable working in a modern web stack (TypeScript, React) and able to hold substantive technical conversations with engineering partners

Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

Experience building internal tooling or automation for HR, payroll, benefits, leaves, accommodations, or other operational functions

Meta builds technologies that help people connect, find communities, and grow businesses.

When Facebook launched in 2004, it changed the way people connect.

Apps like Messenger, Instagram and WhatsApp further empowered billions around the world.

Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

For those who live in or expect to work from California if hired for this position, please click here for additional information.

Individual compensation is determined by skills, qualifications, experience, and location.

Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable.

In addition to base compensation, Meta offers benefits.

Learn more about benefits at Meta.

Meta is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

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We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

If you need assistance or an accommodation due to a disability, fill out the Accommodations request form Notice regarding automated employment decision tools in New York City Learn more about this here.

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12+ years of experience managing large-scale, global transformation or continuous improvement initiatives aimed at improving business processes, systems, and operations, with demonstrable business results.