数据中心负责人 - NHA

People development.

Directly manage Data Center Server Repair Technicians.

Run biweekly 1:1s, set clear goals, and build personalized growth roadmaps that move technicians from supervised work toward independent operation.

Give real-time, actionable feedback.

Proficiency management.

Ensure each technician clears defined proficiency milestones: data center fundamentals, safety certification, MOP execution, and "Independent" status.

Track qualification by platform so work assignment matches demonstrated skill.

Team Performance.

Author performance reviews, hold a high standard of excellence in performance and results.

Address performance gaps promptly in partnership with your FOM and HR Employee Relations partner.

Coverage and scheduling.

Own the site shift schedule, weekend rotation, and on-call rotation.

Build coverage that meets the needs of a 24/7 operation, distributes weekend and off-hours duty equitably, and keeps experienced technicians on every shift.

Allocate work across the team and surface capacity risks to your FOM early, with mitigation options attached.

Incident leadership.

Serve as the site operational escalation point for technicians.

Lead response to site-impacting events, coordinate across functions, and ensure clean handoffs.

Partner with ProdOps engineers and SMEs for deep technical diagnosis and systemic fixes.

Quality, standards, and safety.

Hold the bar on MOP adherence, ticket hygiene, documentation, and escalation etiquette.

Enforce safety and security protocols in the data hall without exception, including tool use, lifting, and hot-aisle work.

Safety sets the tone for everything else the team does.

Communication and representation.

Cascade organizational strategy and priorities in terms that connect to daily work.

Represent the site team in leadership forums and cross-functional reviews.

Bring honest field feedback back to your FOM and to leadership.

AI leadership. Coach technicians on responsible AI use, including when to trust and when to challenge an AI-generated diagnosis, and ensure they can articulate the impact AI has on their results.

Demonstrated technical familiarity with server and network hardware, including break/fix, cabling, and optics

Experience leading, mentoring, or coordinating the work of others, whether as a manager, team lead, or shift lead

Strong written and verbal communication, including the ability to escalate clearly and represent the team to partners

Ability to work onsite and support a 24/7 operation, including participation in an on-call rotation

Prior people-management experience, including performance and development ownership. Strong technicians who have led shifts or mentored others are also encouraged to apply

Bachelor's degree in an engineering field, Computer Science, or equivalent practical experience

Meta builds technologies that help people connect, find communities, and grow businesses.

When Facebook launched in 2004, it changed the way people connect.

Apps like Messenger, Instagram and WhatsApp further empowered billions around the world.

Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

For those who live in or expect to work from California if hired for this position, please click here for additional information.

Individual compensation is determined by skills, qualifications, experience, and location.

Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable.

In addition to base compensation, Meta offers benefits.

Learn more about benefits at Meta.

Meta is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

You may view our Equal Employment Opportunity notice here.

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Demonstrated technical familiarity with server and network hardware, including break/fix, cabling, and optics

Experience leading, mentoring, or coordinating the work of others, whether as a manager, team lead, or s