The Sr. SystemProgram Manager, Customer Terminals will play a pivotal role in defining customer terminal products that will meet customer needs in the various segments.
The right candidate must have demonstrated program management experience with consumer / commercial electronics, e-commerce or telecommunications domains.
Specific responsibilities include the following: • Coordinate with engineering teams to develop product strategy and features for customer terminals that will meet cost, performance, reliability and customer experience needs • Work with Product Management to define business objectives including Operation Expenditures, Capital Expenditures, Operational Cost of Goods Sold, Headcount and maintain guardrails throughout the program to achieve.
• Collaborate and lead narrative white papers to communicate project status, risks, and issues to leadership and cross functional teams.
• Project management of overall development process including communicating goals, roles, responsibilities and desired outcomes to cross-functional project teams • Drive milestone readiness with the cross-functional teams.
• Navigate through ambiguity and managing project delivery in a fast-paced, deadline-driven environment • Collaborate with stake holders to define business and product requirements for long term product roadmap
• Manage CapEx/OpEx and BOM+MVA for the device Key job responsibilities
• Senior System TPM need strong verbal and written communication skills and ability to scale communications to the correct audience for decisions to be made.
• Emphasize speed of decision within the product development cycles and manage critical issues through optimized prioritization of resources and personnel.
• Working with overseas internal and external teams on developing products.
• Scale and evolve key processes and design review checkpoint mechanisms to enable responsible last responsible moment decision making on one way and two way door decisions.
• Manage and communicate product development critical issues, work collaboratively to execute solutions meeting key product KPI and escalate as required when teams are unable to reach a consensus or decisions are one – way door.
A day in the life
The ideal candidate will be responsible for managing execution of the Customer Terminal and Accessories (cables, power supplies, etc.) with a balance of technical skills, bias for action, customer obsession, and ownership.
The TPM will collaborate daily onsite with the engineering development team located in Redmond, WA including Product Design, Industrial Design, Electrical, Software, Operations, and Antenna teams.
On a weekly basis, the TPM will create agendas and presentations leading to meetings at the Director and VP level to make timely one way and two-way door decisions to maintain project timelines, finances, requirements and deliverables