As the Sr Program Manager, you will play a crucial role in aligning compliance and quality requirements with category expectations to ensure a positive customer experience.
Your primary objective will be to advocate for the category perspective while evaluating both existing and forthcoming compliance and safety controls.
In this position, you will leverage your strong judgment to find the ideal balance within our safety requirements, operating comfortably amid ambiguity as requirements evolve, while maintaining safe selections and minimizing risk for customers.
You will drive program and technological enhancements that are tailored to the specific risk levels, ultimately contributing to a safer and more satisfying customer journey.
Key job responsibilities
Your primary objectives will be to: • Protect Customers from Unsafe Selections:
Make customer experience the top priority by always starting with the customer's needs;
Streamline compliance processes for safe critical selections;
Advocate for customer protection against bad actors • Improve Selling Partner Experience:
Ensure compliance with Amazon's requirements is easy and straightforward;
Prioritize the selling partner's perspective and convenience;
Make compliance more achievable for selling partners • Deep Dive to Build an Effective Long-Term Strategy:
Invest time in understanding the small yet significant details that matter; Ensure the lasting effectiveness of our solutions • Surface Critical Pain Points:
Exercise sound judgment to escalate issues effectively;
Ensure escalations are clear, unambiguous, and unbiased;
Maintain the highest standards and remove obstacles • Own communication of safety and compliance reporting and changes to category partners;
oversee the roles and responsibilities for category compliance partners and establish ownership as programs evolve.
A day in the life
1) Partner cross functionally across Food Safety, Product Safety, Restricted Products and other compliance teams to drive process improvement and new program development.
2) Track weekly compliance project progress and report results
3) Coordinate escalation investigations and build project timelines for resolution.
4) Drive strategic alignment between Category stakeholders, to build an aligned point of view.
5) Act as the Voice of the Vendor across internal teams, translating perspectives, priorities, and operational context into clear considerations that inform decisions and shape outcomes.
6) Navigate ambiguity across competing compliance and category priorities, managing stakeholders at varied levels of the organization to drive strategic alignment and build an aligned point of view.
About the team
Consumables categories consist of Health & Wellness, Beauty, Household Goods, Grocery, Pets, and Baby.
In this role, you will be a member of the Consumables Cross Category Program team, and will be supporting the safety and compliance initiative and impact Selling Partners within the Consumables categories.
The role offers broad scope as the Selling Partners supported by this role may span numerous Brands, end Customer segments, and product categories.