技术项目经理，专家互动与客户之声

Meta（Meta Platforms）岗位：Technical Program Manager, Expert Engagement and Voice of Customer (AI) Responsibilities

Run the expert engagement lifecycle end to end: identification, onboarding, scheduling, and capture, so experts move from nomination to completed work without friction.

Plan and run recurring capture cycles: set volume and quality targets by function, track progress on dashboards, and drive steady week-over-week progress.

Own the workflow validation process with experts, so validated workflows are accurate, correctly scoped, and ready for capture.

Manage partner communications.

Own intake and prioritization of inbound partner requests, routing work to the right team and giving partners a single, clear point of entry.

Run quality reviews of captured expert work, carry learnings into the next cycle, and route issues back to the right owner.

Build the self-serve onboarding path: playbooks, guides, and tooling that let a new function get started in under a week.

Track expert contributions and validations by function, report against targets, and surface risks early.

Partner with Engineering and Product on capture tooling, so the experience works for non-engineering experts, and represent expert feedback as product requirements.

Ensure participation is opt-in and sensitive workflows are captured within privacy and compliance guardrails, working with privacy and legal partners.

Own the qualitative feedback loop and build the Voice of Customer program: collect input from experts and partner teams, route it to the right owners, and track it to resolution, so the program improves based on real experience.

Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience

12+ years of experience in technical program management, software engineering, or systems engineering, with demonstrated ownership of portfolio-defining programs across multiple engineering organizations

Experience running recurring operational programs with volume and quality targets, and reporting against them

Experience operating autonomously across multiple teams, with demonstrated critical thinking and thought leadership

Experience building relationships with non-technical stakeholders and senior partners across functions

Analytical and problem-solving experience, including defining metrics and building dashboards to track progress

Experience working with product and engineering teams to translate user friction into product requirements

Experience designing onboarding or enablement motions that scale to new teams without bespoke support

Experience running programs with external or cross-functional contributors, such as expert networks, user research panels, or annotation vendors

Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

Meta builds technologies that help people connect, find communities, and grow businesses.

When Facebook launched in 2004, it changed the way people connect.

Apps like Messenger, Instagram and WhatsApp further empowered billions around the world.

Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

For those who live in or expect to work from California if hired for this position, please click here for additional information.

Individual compensation is determined by skills, qualifications, experience, and location.

Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable.

In addition to base compensation, Meta offers benefits.

Learn more about benefits at Meta.

Meta is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

You may view our Equal Employment Opportunity notice here.

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12+ years of experience in technical program management, software engineering, or systems engineering, with demonstrated ownership of portfolio-defining programs across multi