Desktop Support Job Training Program

This role involves providing desktop support to end-users within an organization. Responsibilities include troubleshooting hardware and software issues, installing and configuring computer systems, and maintaining network connectivity. The position requires responding to help desk tickets, diagnosing problems, and resolving technical issues in a timely manner. Additionally, the role involves setting up new workstations, managing user accounts, and ensuring system security. The individual will collaborate with IT team members to improve support processes and document solutions for common issues. They will also assist with system upgrades, patch management, and inventory tracking of IT assets. Effective communication with users to understand their technical needs and provide clear instructions is essential. The role may involve on-site support at various locations, requiring travel between offices as needed.

High school diploma or equivalent required; associate's or bachelor's degree in information technology or related field preferred. CompTIA A+ certification or similar is a plus. Basic knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common hardware components. Strong problem-solving skills and ability to work independently. Excellent verbal and written communication skills. Ability to lift up to 50 pounds for equipment setup. Prior experience in a help desk or customer service role is advantageous. Must be willing to participate in a one-year job training program that includes classroom instruction and internship placement.